Trading Terms
ALTITUDE SUPPORTOrdering
(Alternative to ordering online)
- Ordering Via Phone:
Our phone number is 03 54 84 639
PAYMENT OPTIONS
Credit Card
Altitude is able to accept credit card and bank deposit.
Our secure payment system for online credit card processing ensures your information is keep confidential throughhout your online purchase.
Altitude only accept Visa & Mastercard at this time.
Bank Deposit
If credit card payment is not your prefrred method, or you simply don't have one, then we offer internet bank deposit or simple bank deposit at your local branch. Of course bank deposits will delay the dispatch of your order until the funds have shown in our account, normally within 24hrs of your deposit.
Internet Deposit:
You can use Internet Banking to deposit funds into Altitude's account. Just use the online store, and at the check-out, choose the 'direct debit' option, this will generate an order along with an order number, use this order number as your reference for when depositing money. Our account number will be provided to you at the time of purchase.
Cheques
Altitude does not accept cheque payments
When you place your order simply check the method you would like to use. We will then supply a confirmation email and sale details.
FREIGHT & DELIVERY
Freight is free within New Zealand for all Altitude orders over $50.
(Metropolitan areas only)
Orders under $50 and Rural delivery incurr a minimal freight charge of $5
We aim to deliver your order within the following time frames:
North Island 3 Work Days
North Island Rural 4 Work Days
South Island 2 Work Days
South Island Rural 3 Work Days
Australia 7-10 Work Days ( Metro Areas Only)
Australian freight charges: All pricing is In $NZ
0 -1kg: $7.50 1 -2 kg: $10.50 2 - 3kg: $15.00 3+kg: Confirmation at time of order.
From time to time however there can be delays beyond our control, Altitude will do everything within our power to ensure your goods arrive with a reasonable timeframe.
If an items is out of stock, we will advise you at the time of order if your items are not available, before we process your payment.
PRICING POLICY
Web site prices are in effect until they are removed from the page unless otherwise noted. Clearance items have limited quantities, sizes/colours may no longer be available.
RETURNS & REFUNDS
Refunds will only be given in accordance with the consumer garentees act, and are subject to the terms and conditions of any manufacturers warranties that apply to the product. Refunds will only be given when the products are returned to our office, in as new condition, complete with undamaged packaging. Accompanied by an explanation for the return, and the packing receipt. Return freight is at the purchasers expense.
All refunds for non warrenty related issues will be given via credit to the purchasers Altitude account.
Faulty or damaged goods can be returned to us for review, simply attach a letter outlining the problem, with your receipt and we will review the product and either replace or repair the product or refund your money, in accordance with the manufacturers warranties. Normal wear & tear is not covered by this. The decision to replace or refund on your product rests with Altitude and it's suppliers.
Alternativly you can contact us by email or phone to discuss the issue.
Some products offer an unconditional product guarantee or lifetime warrenty, these are normally at the descretion of the manufacturer or their representative.
Where a refund is to be given on a warrenty product, it is either as and account credit or by the same method as the original payment was made, by choice of the customer.
RETURN SHIPPING GUIDELINE
1. Using a good carton, return package via insured Courier Post Mail or Parcel Carrier of your choice.
2. Enclose a copy of your receipt if possible, name, address and date of purchase.
3. Send returns to:
Altitude
Montgomery Sq Carpark
Nelson, New Zealand
Cash on delivery shipments will not be accepted.
4. Keep a record of your shipment until you have received a credit, refund, or replacement.
For additional information on our return policies, please contact us on 03 54 84 639 or email.
ALTERATIONS
80% of our orders are dispatched the same day we receive them, so alterations to order is only possible up to 2pm on the day of placing the order. Phone 03 54 84 639. 9am - 5.30pm Weekdays.
CANCELLATIONS
Completion of the check out process constitutes a sale and Altitude reserves the right to process and dispatch the order. However, where possible Altitude is happy to cancel orders, that have not been processed.
If your payment has been processed but not dispatched, any canceled order will result in a credit being applied to the purchsers account.
If your order has been processed and dispatched, cancellations are not possible, refer to our section on "Product returns".
SPECIAL ORDER ITEMS
In the event that a product is not available or not listed, a product enquiry can be submitted by email. Altitude is happy to source specific products on request. We will provide product info and pricing by email. Special orders require prepayment and are non refundable.
ERROR POLICY
A certain number of typos and pricing errors in our web site, catalogues, and advertisements are inevitable. We apologise for any inconvenience this may cause you. We cannot be held responsible for these errors.
If the correct price is higher, we will never fill the order until we've contacted you and received permission to either fill or void your order. You may request an immediate cancellation of your order instead. If the correct price is less, we will automatically charge you the lower amount and process your order immediately without contacting you.
Pricing differences may occur between our web/catalogue/magazine advertisements. It's impossible to have identical pricing in all venues at all times. This is due to the different publication dates and lead times for the magazines, web banners, and other places where we advertise.
If you do spot a typo or some confusing pricing issue, you can let us know about it fast by email.
ONLINE STORE PRODUCT COLOUR REPRESENTATION
We have made every effort to display as accurately as possible the colours of products that appear on our Site. However, from time to time product colours may change due to manufacturers requirments, seasonality and availablilty. Where possible we make ever effort to provide you with the products in the colours requested, if your colour choice is not available, we will contact you to discuss the options.
12-MONTH WARRANTY
Every item Altitude carries is covered by a warranty from the individual manufacturers. Generally, warranties cover defects in materials and workmanship. Damage from abuse, neglect, accidents, and use outside manufacturer recommendations are not covered under any warranty. It is at the sole discretion of the manufacturer to repair or replace defective products.
Labour and shipping are not covered under any warranty.
Altitude will extend to its customers any manufacturer's warranty on products we sell but, otherwise, we make no warranty, express or implied, as to the salablity or fitness for any particular purpose of the products in our catalogues.
Since each manufacturer has different warranty procedures, email us and we'll help get your warranty issue taken care of.
Altitude shall not be responsible for the proper use of the products sold and the customer is urged to exercise caution and take all necessary safety measures in using the products. We advise the activities depicted on this site are potentially dangerous, when undertaken without the proper training. Altitude can not be held responsible for injuries gained while using products purchased from us.
For more specific information, please read the manuals included in the product packaging. You can also contact us on 03 54 84 639 or email
JBGS Ltd.(Altitude) has created this privacy policy to inform you of the information gathering and dissemination practices for this Web site, www.altitude.co.nz. JBGS Ltd (Altitude), which operates this Web site, wants to demonstrate our commitment to your privacy, by notifying you of:
- What personally identifiable information of yours is collected through this Web site;
- The organisation collecting the information;
- How the information is used;
- With whom the information may be shared;
- What choices are available to you regarding collection, use and distribution of the information;
- The kind of security procedures that are in place to protect against the loss, misuse or alteration of information under JBGS (Altitude) control; and
- How you can correct any inaccuracies in the information.
If you have questions or concerns regarding this statement, you should contact us.
Visiting www.altitude.co.nz
Your IP address, browser and reference site domain name are logged every time you visit our site. This data is used strictly for the analysis of load information and maximizing the efficiency of our servers. Except as provided in this privacy policy, we will not share this data with anyone in any way.
Using Cookies
"Cookies" are files stored on your computer's hard drive by your browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized www.altitude.co.nz features. Most browsers accept cookies automatically, but allow you to disable them if you wish.
Ordering from Altitude
When you order from www.altitude.co.nz, we need your name, email address, shipping address, phone number and credit card number/expiration date. We use this data to process your order, ship it and send your order and shipping confirmations via email. Except as provided in this privacy policy, we will not sell, rent, or disclose this data to any third party without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.)
From time to time, we may use the purchases you make to customise our product recommendations. We also track customer traffic patterns and site usage. Traffic and usage data is used only to improve our site's design and provide our customers with a fulfilling shopping experience.
Opening an Altitude account
We require your name, billing address, shipping address, email address and telephone number to open an account for you. We may also ask some additional optional questions to help us better serve you. Except as provided in this privacy policy, this account data is never shared with anyone in any way without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.) You can correct account data by logging into your account.
From time to time, we may contact you about sales, special offers and new site features if you agreed to be included in our email lists when you completed your membership. You can also respond to any promotional email we send you, placing "REMOVE" in your subject line to discontinue email service.
Customer Service
In addition to being able to call our customer service department. You can also email us. When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns. Except as provided in this privacy policy, the information you provide to our customer service department is not shared with anyone without your consent.
Entering contests/sweepstakes
Whenever we run a contest or promotion relating to our site, it will be accompanied with the rules of the contest. Additionally, we will post if this information will be shared with anyone in addition to those persons and entities provided for in this privacy policy, such as a third party sponsoring or managing the contest/promotion.
We may also contact you with promotional offers if you have entered one of our contests or promotions. If you choose not to receive this free service when you enter a contest or promotion, it will not affect your chances of winning.
Customer Feedback Form
You can use this form to give us any input which we will use to improve our site. The only required data is your name and email address. The remainder of the data is optional. We only use this data to make improvements on our site. Except as provided in this privacy policy, this data is not shared with anyone in any way.
Our Third Party Relationships
We have established several relationships with third parties vendors to best serve our customers.
- 1. Order Fulfillment: Certain vendors of ours may provide customer order fulfillment and shipping services on our behalf. These vendors have access only to information needed to accurately fulfill and ship orders, which are processed through such vendors. These vendors have agreed to not use any personally identifiable information of customers for any other purpose.
- 2. Credit Card Processing: We use The National Bank to process credit card orders. We supply them with data for credit card authorization and fraud detection only and they are restricted from using the data for any other purposes.
- 3. Marketing and Promotions: From time to time, we may engage certain third parties to assist in the dissemination of marketing and promotional offers (i.e. e-mails) to those customers who have agreed to receive such offers. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any other purpose.
Additionally, we may share non-personal, non-individual statistical information with our marketing partners, advertisers or other third parties for research purposes. That is, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.
Changes to Privacy Policy
If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
Questions about our Policies
If you have any questions regarding your privacy or any of our policies, please contact us.
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